Selecting an NDIS Support Coordinator or Plan Manager

When you receive your first NDIS plan it can be an empowering moment but also an overwhelming one. Where do you begin? Managing your NDIS plan and ensuring you access the right support can be complicated and time consuming. That’s where a support coordinator and a plan manager come in. Both can help you navigate your NDIS journey in different ways.

How can a support coordinator help me?

A support coordinator can help you develop the skills you need to use your plan to achieve your goals, live more independently and participate more fully in your community. Support coordinators are funded through the NDIS to work with individuals who have high support needs or who don’t have access to a local area coordinator.

A support coordinator can help you:

  • assess all your options for support
  • connect you to service providers
  • implement your NDIS plan
  • use the NDIS myplace portal
  • organise assessments
  • negotiate services and prices
  • manage your NDIS plan budget
  • resolve any crisis in relation to your plan.

Having the right health care support coordinator can help you get the most out of the NDIS. For more details on NDIS, Please check this page

How can a plan manager help me ?

A plan manager organises and manages the financial aspects of your plan. The NDIS offers a number of different options for managing your NDIS funding package. You can choose to manage it yourself, ask the NDIA to manage it, engage a plan manager or a mix of all three. If you choose a plan manager, the NDIS will fund them as part of your plan. Your plan manager will:

  • receive invoices and pay providers for the supports you purchase
  • keep track of your funds
  • create service agreements between you and your support providers
  • make claims for reimbursement through the NDIS myplace portal
  • produce monthly financial statements.

Choosing a plan manager gives you greater flexibility and control over the service providers you choose. It also takes the hassle out of dealing with financial admin.

How do I choose a support coordinator or plan manager?

Since the implementation of the NDIS in 2016, there has been huge growth in the disability services sector. It can be difficult to know which service provider to choose.

When choosing a support coordinator or plan manager you need to consider the following questions:

  • Is the health support coordinator or plan manager impartial? If their business also offers support services, do they have a robust conflict of interest policy?
  • Do they communicate clearly in words you can understand?
  • How much experience do they have in the disability sector?
  • How well do they know the NDIS?
  • Do they have a good rapport with you?
  • Are they focused on helping you achieve your goals?

A good support coordinator or plan manager will have intimate knowledge of the NDIS and be focused on achieving the best support outcomes for you. Speak to us now about your own needs and let us help you find the right support person for you.

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