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Privacy Policy

February 2017

What is the privacy statement?

The privacy statement lets you know how OSAN Ability Assist collects, stores, uses and discloses your personal information.

Why do I need to know about the Privacy Statement?

OSAN Ability Assist wants you to know about why we collect your personal information and how we protect your privacy. The information we have collected and will collect from you will be used to help identify the services you may need, assist in the delivery of those services and also meet our legal responsibilities.

How will OSAN Ability Assist protect my personal information?

OSAN Ability Assist will ensure your personal information is secured and only available to people who need to know so they can provide the best service for you. We will not release any personal information about you unless you give permission. We will always ask your permission before making a referral or seeking further supports for you. We would never ask you to release your personal information over an email. OSAN Ability Assist will never ask you to provide any personal information over the internet or email, all our requests to you will be in writing. You can ask any staff member for a copy or you can contact OSAN Ability Assist on 1300 799 941 for a copy of our Privacy Policy and we will send you a copy in the mail. You can also download it off our website at

Do you have any concerns about how we manage your personal information?

At OSAN Ability Assist, we are committed to ensuring your service with us is at a high standard. We also understand that sometimes we might not get it right for you. If that happens, please contact us and we will help you through the situation. Remember you can always use an Advocate or your choice to support you. We can also help you chose an advocate. Please contact us on 1300 799 941 or if you would like to talk to us about your information and how we manage it.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely.
To view a copy of our Privacy Policy contact us on 1300 799 941 or download the pdf