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How to find the NDIS service provider that’s right for you

NDIS Service providers Sydney

With so many different NDIS service options out there, it’s often difficult to decide which option is going to match your specific needs perfectly. And while there may not be a ‘perfect’ provider, there are definitely going to be ones that will support your child or family member better than others.  

With your situation in mind, let’s go through seven points to ensure you’re on track to choose the right NDIS provider for you. 

1. They should be able to tailor their services to your needs

Obviously, the first point to consider is the type of disability support you need. Is it an intellectual disability or a physical disability? Would you like specialised support or something more general? 

If you are looking for a high level of support, it might make sense to go with a provider that has expert knowledge in that specific area. You may also want to consider the long-term relationship with your provider, and make sure they can support you not just in the short term. 

2. Choosing the right NDIS provider for you means thinking about the future

You should think about how your needs may change over time and how the provider will adapt to these changes. If you’re unsure what your future needs might be, it’s best to choose a provider who has demonstrated the ability to adapt in the past (for example, if they’ve worked with people with similar conditions or disabilities).

It’s also important that you think about how well a provider can keep up with technology—the NDIS is only going to continue evolving as time goes on, so it makes sense that your service provider should be able to keep up with that evolution too. Similarly, while there may not be too much variation between providers at this point in time (as few people have had access), this could change significantly once more people start getting involved under the NDIS system.

3. What their NDIS registration covers

When someone registers to provide services for the NDIS they choose a registration group, which specifies the services they are capable of providing. The NDIS will make sure providers adhere to certain standards within the groups they select. 

Just for peace of mind, it’s a good idea to check your provider on the NDIS website to ensure they registered for those services. While it’s probably uncommon to find discrepancies, you want to be sure you can trust your NDIS provider. 

4. Word of mouth is important

If you can, ask friends and family for recommendations; they probably know someone who’s used a service provider and will be able to tell you their experiences. They might even be able to give you the names of providers they have had experience with.

You should also consider asking people with disabilities themselves (or their family members) for recommendations—they might know service providers that are good at providing services for people like them! You could approach support groups or advocacy organisations in your area as well; these groups often have lists of service providers that they recommend because they’ve had positive experiences with them.

5. Look at their experience

It’s one thing to be registered with the NDIS and another to have the qualifications and experience. If you’ve got budget constraints, maybe you can’t be this picky, but regardless, your provider should have a deep understanding of the support you need. 

You can check diplomas, degrees, and years of experience working with specific disabilities. But don’t get persuaded by what’s on paper, at the end of the day, you want to be able to talk to them and see if they are reliable, patient, and professional. 

6. A location that’s close to you

Visiting your NDIS provider shouldn’t be a day trip. If possible, you want something close and convenient for you to access. If they are easier to access they can offer more support.

You also want them to be easy to get in touch with, whether that’s dropping in or over the phone, and in most cases that means the provider is local. Think about what’s appropriate now and in the long term. Obviously, if the provider is perfect for you, you’re probably going to be less picky about the location. 

7. Make sure they have your back when you need it

Have you heard of a company called PwC? They’re one of the world’s “big four” accounting firms, and they’ve been around for over a century. That’s how long it takes to build trust in the industry!

It’s important that your NDIS provider has the same kind of longevity—and the same kind of reputation for excellence. If you’re going to hand over responsibility of your loved ones, you wouldn’t want someone who lets you down. 


The NDIS is an exciting new way of helping people with disabilities, but it can be confusing to navigate. We hope we’ve given you some tips to make your journey a little easier. If you’re still feeling overwhelmed or unsure about where to begin, don’t hesitate to contact us! We can help you find the best provider for your needs and offer advice on what questions should be asked during this process.

Why is OSAN Ability a great option for you?

NDIS service providers that are part of OSAN Ability, have access to additional resources and support. This is great for you if you need more specialised disability services or if you want to connect with other NDIS participants.  

OSAN Ability is a great family option too since they offer a wide range of services, including support for careers and families. They also have a team of experienced and qualified NDIS service providers, if this sounds like you, get in touch with us today!

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